Bellissimo Academy for Music and Arts Inc.

SMS and Email Communication Policy for Booking Details, News, and Events.

 

Introduction:

This policy outlines the compliance requirements for SMS and email communications related to booking details, news, and events. It is designed to comply with applicable laws and regulations, including Canadian regulations (CASL), the Telephone Consumer Protection Act (TCPA), and the CTIA (Cellular Telecommunications Industry Association) guidelines. By opting in, you agree to the terms of this policy.

 

1. Overview of CommunicationsWe send SMS and email notifications related to bookings, news, and events that you have opted into. These communications may include booking confirmations, reminders, promotions, and important updates. By subscribing, you agree to receive these communications as detailed below.

 

2. Consent RequirementsCanadian Regulation (CASL Compliance):Consent: In accordance with Canada’s Anti-Spam Legislation (CASL), we will obtain your express consent before sending any commercial electronic messages (CEMs) such as SMS or email. Consent will be obtained through an opt-in checkbox, ensuring you have actively agreed to receive communications from us. Clear and Accurate Information: We will provide clear and accurate information about the purpose of the communication, including what type of content you will receive (e.g., booking details, news, events). No Pre-Checked Boxes: The checkbox will not be pre-checked. You must actively select the checkbox to provide your consent.Withdrawal of Consent: You may withdraw your consent at any time by opting out of future communications, which can be done easily by following the opt-out instructions provided in each SMS and email message.TCPA Compliance (United States Regulations): Written Consent: If you are in the United States, we require your written consent before sending SMS messages related to booking details, promotions, or other communications. This consent must be provided explicitly through an opt-in checkbox.No Automated Calls or Messages: We will not send any pre-recorded or automated calls or messages (using autodialing technology) to you unless we have obtained your express written consent to do so. This includes any promotional or marketing messages.Opt-Out Instructions: You will be provided with clear and simple instructions on how to opt-out of receiving future SMS communications, such as replying with "STOP" to any SMS message.CTIA Compliance (Guidelines for SMS Providers):Clear Identification: Each SMS communication will clearly identify the sender and provide a brief description of the message's content, as well as the option to opt-out.Frequency of Messages: We will inform you about the frequency of messages you can expect to receive, so you can make an informed decision when opting in.User Experience: All SMS communications will comply with industry best practices, ensuring they are not intrusive or deceptive.

 

3. Data Privacy and SecurityConfidentiality: We are committed to protecting your personal information. We will not share your personal information with third parties except where required by law, or in cases where we have obtained your explicit consent to do so.Security Measures: We implement industry-standard security measures to protect your data from unauthorized access or disclosure.Data Retention: Your data will only be retained for as long as necessary to provide you with the services you have requested, in compliance with applicable laws. Afterward, it will be securely deleted.

 

4. Opt-Out and Withdrawal of ConsentSMS Opt-Out:To stop receiving SMS messages, you can reply to any SMS with the word "STOP" or follow the instructions provided in the message. Once you opt-out, you will no longer receive future SMS messages, except for essential messages related to your bookings or customer service inquiries.Email Opt-Out:To unsubscribe from email communications, click the "Unsubscribe" link at the bottom of any marketing email. Alternatively, you can contact us directly to request removal from our email list.Impact of Opting-Out:Opting out of SMS or email communication may affect the delivery of booking details or other important information. However, you will still receive essential messages related to your bookings or customer service.

 

5. Contact InformationIf you have any questions or concerns about this policy, or if you wish to update your preferences, please contact us at:Email: [Insert email address] Mailing Address: [Insert mailing address]

 

6. Updates to the PolicyWe may update this policy periodically to reflect changes in legal requirements or our communication practices. We will notify you of any significant changes via email or SMS, depending on your communication preferences.

 

7. Consent CheckboxPlease read and agree to the following terms before receiving communications from us: I consent to receiving SMS and/or email communications from [Company Name] regarding my bookings, events, promotions, and updates. I understand that I can opt-out at any time by following the provided instructions in the messages.This policy is designed to comply with the Canadian Anti-Spam Legislation (CASL), TCPA (Telephone Consumer Protection Act), and CTIA guidelines, ensuring a secure and respectful communication experience for all customers.By checking the box above, you are consenting to receive SMS and/or email communications as outlined in this policy.